Terms + Conditions
PRINT SHOP TERMS AND CONDITIONS.
DESCRIPTIONS AND SPECIFICATIONS
Whilst every effort is made to ensure colours displayed in photographs are a close representation, slight variations in the actual goods may occur. Goods that have been made by hand are done so to a high and consistent standard, however I cannot ensure that every item will be exactly the same. Goods made using one-off materials or a limited supply are unique, so expect variation. All measurements are rounded to the nearest cm, unless otherwise stated.
Copyright in the design, text, graphics, photographs, layout and logo contained in the website is held by Helen Wakeley Design. You may not copy, download, reproduce, modify, publish, redistribute, publicly display or create derivative works from the content of our website without first obtaining permission from Helen Wakeley Design. If you are press and wish to use our images, please contact me first.
CAN HELEN WAKELEY DESIGN REPLICATE A DESIGN I'VE SEEN ELSEWHERE?
Absolutely not. This is a violation of copyright law. If you have seen a design you love elsewhere, I would advise for you to contact and order from the original designer.
It is the customer’s responsibility to ensure that the order is correct. I retain the right to reject orders at any point during the order process. Alterations to orders may be made at our discretion after the order has been made. It is the customer’s responsibility to notify me of any alterations too orders as soon as possible. The customer must pay for orders in full before the final product is released for delivery.
Payments are taken via PayPal or a valid credit/debit card through the secure server. You don’t need a PayPal account in order to make payment, simply choose to enter your credit/debit card details at the PayPal checkout screen.
RETURNS + REFUNDS
I hope you’re going to love your print(s). However, if you’re not entirely happy with your print or the item has been damaged, please contact me to arrange a return: firstname.lastname@example.org
I am unable to refund any prints that have been lost, damaged or stolen in transit. I recommend returning your products via signed for/special delivery. Please note: return shipping costs are the responsibility of the customer unless the item is incorrect/faulty.
CANCELLING YOUR ORDER
You’re welcome to cancel your order up to the point of the print being dispatched. Please contact me to arrange cancellation: email@example.com
Please note that the colour you see on screen may differ to the printed product.
Prints are supplied without frames and mounts.
PRICING AND AVAILABILITY
VAT is not applicable to any of my prices. I reserve the right to cancel any discounts offered either directly or through discount codes. Items are priced individually. From time-to-time pricing may be adjusted and the website will always display the most up-to-date price. I will do my very best to make it clear on the website if and when there is a problem with availability on any of the items
I do my best to ensure that every product and service on our website is sold subject to description. Whilst I aim to keep the website up-to-date as possible, the information you see may not always completely represent the product 100%. I reserve the right to make any changes to any information on the website at any time.
GENERAL WEBSITE TERMS AND CONDITIONS.
We will always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down. These Terms and Conditions are between me, Helen Wakeley Design and you, the customer.
You, the customer, are hiring me, Helen Wakeley Design, 3 Lambgill Bank, Watermillock, Cumbria, CA11 0LR to deliver the design services as outlined in our initial and previous correspondence.
WHAT DO BOTH PARTIES AGREE TO?
You, the customer: You will give us everything we need to complete the project as and when and in the format we need it. You will review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
Me, Helen Wakeley Design: We have the experience and ability to do everything we have agreed with you and we will do it in a professional and timely manner. We will endeavour to meet every deadline that’s set and on top of that we will maintain the confidentiality of everything you give us.
The Design Process: At the beginning of the project, we ask you to provide us with any visual references such as your own mood board, Pinterest boards etc, before we make a start on your project. You will also be asked to complete a branding questionnaire. This helps us to understand your business as a whole, who your target audience is, what your values are and what existing design styles you like or dislike.
From the initial concepts to finalising your design, you will have plenty of time to review our work and provide feedback. If, at any stage, you are not happy with the direction our work is taking, we reserve the right to be paid in full for everything we have produced until that point and cancel the contract.
The full ownership of your chosen design, icons and sub marks will be transferred upon final payment of your project fees. You are welcome to register the logo as a trademark too. As any creative, I will always retain the artistic rights to anything I create.
We like to share what we have designed, so we reserve the right, with your permission, to display your project as part of our online portfolio and to share it on our website and social media channels.
All branding projects are paid for via instalments. A 50% booking fee is taken to secure your date in our diary and before design work begins. The remaining balance is taken prior to the release of your final logo finals.