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Terms + Conditions

BY PLACING AN ORDER WITH HELEN WAKELEY DESIGN YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.

DESCRIPTIONS AND SPECIFICATIONS

Whilst every effort is made to ensure colours displayed in photographs are a close representation, slight variations in the actual goods may occur. Goods that have been made by hand are done so to a high and consistent standard, however I cannot ensure that every item will be exactly the same. Goods made using one-off materials or a limited supply are unique, so expect variation. All measurements are rounded to the nearest cm, unless otherwise stated.

 

COPYRIGHT

Copyright in the design, text, graphics, photographs, layout and logo contained in the website is held by Helen Wakeley Design. You may not copy, download, reproduce, modify, publish, redistribute, publicly display or create derivative works from the content of our website without first obtaining permission from Helen Wakeley Design. If you are press and wish to use our images, please contact me first. 

 

 

CAN HELEN WAKELEY DESIGN REPLICATE A DESIGN I'VE SEEN ELSEWHERE?

Absolutely not. This is a violation of copyright law. If you have seen a design you love elsewhere, I would advise for you to contact and order from the original designer.

 

ORDERS

It is the customer’s responsibility to ensure that the order is correct. I retain the right to reject orders at any point during the order process. Alterations to orders may be made at our discretion after the order has been made. It is the customer’s responsibility to notify me of any alterations too orders as soon as possible. The customer must pay for orders in full before the final product is released for delivery.

 

PAYMENT

Payments are taken via PayPal or a valid credit/debit card through the secure server. You don’t need a PayPal account in order to make payment, simply choose to enter your credit/debit card details at the PayPal checkout screen.

 

RETURNS + REFUNDS

I hope you’re going to love your print(s). However, if you’re not entirely happy with your print or the item has been damaged, please contact me to arrange a return: hello@helenwakeleydesign.com
I am unable to refund any prints that have been lost, damaged or stolen in transit. I recommend returning your products via signed for/special delivery. Please note: return shipping costs are the responsibility of the customer unless the item is incorrect/faulty.

CANCELLING YOUR ORDER

You’re welcome to cancel your order up to the point of the print being dispatched. Please contact me to arrange cancellation: hello@helenwakeleydesign.com
 

COLOUR ACCURACY
Please note that the colour you see on screen may differ to the printed product.

 

FRAMES

Prints are supplied without frames and mounts.
 

PRICING AND AVAILABILITY

VAT is not applicable to any of my prices. I reserve the right to cancel any discounts offered either directly or through discount codes. Items are priced individually. From time-to-time pricing may be adjusted and the website will always display the most up-to-date price. I will do my very best to make it clear on the website if and when there is a problem with availability on any of the items

 

THE WEBSITE

I do my best to ensure that every product and service on our website is sold subject to description. Whilst I aim to keep the website up-to-date as possible, the information you see may not always completely represent the product 100%. I reserve the right to make any changes to any information on the website at any time.